There are a handful of places that I have visited in my life where I felt completely relaxed and immersed. A place with pure luxury but without the pretentiousness or “white glove” treatment you might find in other high-end resort.  In this video/post, I’m sharing one such place. This is our Andaz Mayakoba review.

The Andaz Mayakoba Resort is located in Riviera Maya, Mexico, about 30 minutes south of Cancun airport and just north of Playa Del Carmen.


I’ve been a big fan of Hyatt for a while, and have stayed in a number of Andaz resorts and hotels. Each resort offers a boutique hotel feel, without sacrificing on the amenities of a larger resort. Mayakoba is one of the newest additions to the Andaz family as it opened in December 2016.

In our recent trip to Mexico, we had to change hotels at the last minute. It wasn’t a fun situation, but the end result was perfect, mostly due to the Andaz Mayakoba.

The hotel is based in the beautiful Mayakoba resort, which includes a collection of high-end hotels, a golf course, many restaurants, a village square, cooking school, adventure camp, and even has its own Cenote, which are natural underground waterways found in the area.

Checking In

When we arrived at the resort, we walked into the lobby, which is also known as the “Sanctuary”. It’s an incredible experience. The lobby is designed to make you feel like you are in a sacred cenote, with high circular walls and a large opening at the top allowing light to shine down on the pool of water at the center of the room.

We were welcomed with a refreshing local cocktail and given an overview of the resort. At the end of our welcome, we joined a Mayan ritual of throwing a stone into the pool which was a nice touch to the experience.

We were then given a tour of the resort by golf cart before being taken to our room.

While we could go on and on for hours about our experience, we tried to come up with the top ten things that we loved about the Andaz Mayakoba resort:

Highlights from the Andaz Mayakoba Resort

1. Cycling around the resort:

One of our favorite activities at the Andaz was cycling around the resort. Bikes are placed throughout the resort for guests to use as transport. You can cycle from the Lagoon to the Beach in just under 15 minutes, passing through mangroves and lots of wildlife. We even did this one evening and the path was well lit the whole way. It was a nice way to work off our dinner!

2. The beach:

The Andaz has a private beach, and also has the option of beach-view rooms. We opted for a Lagoon View room so we didn’t actually see inside the oceanfront rooms. Though we can imagine how nice the views were from these rooms The beach is right on the Caribbean Ocean, with crystal clear bright blue waters and white soft sand. There are two restaurants in the beach area – OllaTaco and OllaCeviche, which fit the casual style of the beach area and are great places to get lunch or an evening meal.

3. Casa Amate:

This cozy restaurant is based on the story of the travels of a worldly couple. The restaurant is themed to be like a residence. There are four themed rooms: the library, the bar, entancia and the comedor; with an Amate tree as the courtyard centerpiece. The food was a mix of various different Latin America tastes and flavors. We loved this place so much that we actually ate here two of our three nights at the Andaz!

4. Eco-boat tour and wildlife:

The resort offers a free eco-tour by boat, which takes you through the nature reserve that surrounds the Mayakoba properties. It’s well worth taking this free tour, as you get to appreciate the various bird species that live in and around the resort. There were even crocodiles in the water!

5. Mayakoba resort:

Makayoba offers many activities and places to explore. There is a camp which offers activities such as archery and kayaking, a cooking school, a weekly farmers market at El Pueblito (the village square), a world-class golf course, bike trails and even its own Cenote. You’re also able to sample the restaurants at the other hotels on the resort, including the Banyan Tree and the Fairmont. There’s enough to do in the resort itself to make you not want to leave!

6. Easy tour pick-up:

We had arranged a day tour to Tulum and Coba during our stay, and the hotel staff was really helpful at arranging door-to-door pick up from our hotel reception. The reason we highlight this as being such a benefit is due to our experience at the previous hotel. At that hotel, we’d had to allow an additional 45 minutes to get from our room to the front gate of the huge resort for our Whale Shark tour, which was not ideal at 7 am!

7. Complimentary local snacks and refreshments:

Every Andaz resort and hotel offers complimentary locally sourced snacks. These are refreshed every day, which meant we didn’t need to worry about finding our own afternoon refreshments. We loved trying the assortment of snacks, and the fact that they were free was a nice touch.

8. The view from the room:

Waking up each morning with a view of the blue waters of the lagoon, and wildlife roaming around right outside our window was magical. One morning we even spotted turtles right next to our room. There are many different room options with varying views (including the beachfront ones), but from what we could see they were all equally spectacular.

9. Family-friendly environment:

While we don’t have kids, we did notice that the Andaz has a kids club right on the property, making it easy for parents to take a well-earned break. It was also a safe place for older kids to ride around on bikes. The beaches and pools were always guarded, making it a family-friendly environment.

10. The ambiance:

From our welcome, right through to departure, we enjoyed every aspect of the ambiance offered by the Andaz Mayakoba resort. The staff couldn’t have been more welcoming, and the attention to detail throughout the resort created a special and memorable experience.

We couldn’t have been happier with our experience at Mayakoba, and would highly recommend the resort for your next trip. We booked our stay using Chase Ultimate Rewards. At 20,000 Hyatt points per night, which we felt was excellent value for money. In fact, if you’re planning to visit Cancun or Playa del Carmen, we highly recommend you check out the Andaz.

Have you been to the Andaz Mayakoba resort? We’d love to hear about your experience in the comment section below.

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